Privacy Policy | Lunubet Casino

Information we may collect

To provide an online casino service, Lunubet Casino may collect information you give us directly, information created when you use your account, and technical information collected from your device. The type and amount of information collected can depend on the services you use, the checks required, and your interactions with us.

Account and contact details

When you create or use an account, we may handle details such as your name, date of birth, residential information, contact details, account login information and responsible gambling preferences. We may also keep records of your communications with customer support, including questions, requests, complaints and information provided to help resolve an issue.

Verification and identity information

Online gambling services may need to confirm a player's identity, age, location or eligibility. For this purpose, we may request and handle verification documents and related information. This may include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks completed through our processes or service providers.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. Depending on the payment method, we may receive details needed to confirm a transaction, prevent misuse, process refunds or withdrawals, and maintain accurate financial records. We aim to limit access to payment information to what is reasonably needed for these purposes.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referring pages and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website use and help protect accounts.

Information from other sources

We may receive information from payment providers, identity and verification services, fraud prevention services, technology providers, analytics providers or other parties involved in delivering the service. We may combine this information with information held in your account where this is necessary for account administration, security, compliance or support.

How we use information

Personal information is used for reasonable and relevant purposes connected with operating Lunubet Casino and providing services to players. These purposes may include:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, location and account information.
Conducting anti-fraud, security, risk and responsible gambling checks.
Detecting, investigating and preventing unauthorised activity, suspicious behaviour, abuse or other misuse of the website.
Providing customer support, responding to enquiries and managing complaints.
Communicating with you about your account, transactions, service updates, security matters and important changes.
Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Improving website performance, features, accessibility, security and user experience.
Meeting applicable legal, regulatory, financial, record-keeping and compliance obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may use information in an aggregated or de-identified form for reporting, analysis and service improvement. Information used in this way is handled so that it is not intended to identify you directly.

Legal grounds and consent

Depending on the circumstances, information may be handled because it is needed to provide a service you have requested, to comply with an obligation, to protect the security and integrity of the service, to pursue legitimate operational purposes, or because you have given consent. Where processing relies on consent, you may withdraw that consent, although this will not affect processing that has already taken place or processing that can continue on another lawful basis.

Sharing, security and retention

We may share personal information with parties that help us operate the website and provide gambling services. These parties may include payment and financial service providers, identity and verification providers, fraud prevention and security services, technology and hosting providers, customer support providers, analytics providers, professional advisers and other service providers acting on our behalf. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect players or the public, investigate suspected wrongdoing, or protect our rights and property.

Service providers may process information in Australia or another country, depending on where their systems and operations are located. When information is handled by another organisation, we expect appropriate confidentiality, security and data-handling measures to be applied. We do not authorise third parties to use your information for unrelated purposes simply because they provide services to us.

Keeping information secure

Reasonable administrative, technical and organisational measures may be used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier requirements. No online service can guarantee complete security, so you should use a strong password, keep your login information confidential and contact us promptly if you suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communication and compliance records must be retained for a period required by law, even after your account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention practices.

Business changes

If our website, services or business structure changes, personal information may be transferred as part of that change, such as a restructuring, acquisition or transfer of relevant assets. Any such handling will remain subject to applicable privacy requirements and this policy, or to a replacement policy notified to you.

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Some cookies are necessary for core functions, including account login, session management, security and transaction processes. Other cookies may help remember preferences, measure website performance, understand how pages are used or support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the website may not work correctly, and you may need to enter information again. Browser settings may also allow you to receive a notice before cookies are placed. Your choices may apply only to the browser or device on which they are made.

We may use information generated by cookies together with account or device information for security, service operation and analysis. We do not treat cookie information as a guarantee of identity, and additional checks may be required for account or transaction activity.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@lunubetcasino.win. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable information to verify your identity before responding, helping to protect account information from unauthorised disclosure.

A request to delete information may not apply to records that must be kept for a period required by law, information needed to complete a transaction, or information required to establish, exercise or defend legal rights. Similarly, withdrawing marketing consent will not stop essential service, security, transaction or account communications. You may also be able to unsubscribe from promotional messages by using the unsubscribe option included in the message.

Accuracy and updates

Please keep your account information accurate and up to date. You may be able to update some details through your account. If a detail cannot be changed online, contact us using the email above. We may update this Privacy Policy from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will apply from the date it is made available, unless stated otherwise.

If you have a privacy question, concern or request, please contact support@lunubetcasino.win. We will review privacy enquiries and handle them in a reasonable manner, subject to identity checks, applicable requirements and any lawful limitations.