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Betting Rules
1. General betting conditions
Lunubet Casino provides online gambling services subject to applicable Australian laws and the rules that govern the relevant service. These rules apply to all bets, wagers, games and transactions made through the website or an approved mobile interface. Additional game-specific rules may appear on the relevant game or betting page and form part of these conditions.
You must be legally permitted to use the service in the place where you are located. You must also meet any minimum age requirement that applies to online gambling. Lunubet Casino may request information to verify your identity, age, location or account details before allowing certain activity or processing a transaction.
Only one personal account is generally permitted unless otherwise approved. Account details must be accurate, current and complete. You are responsible for protecting your login information and for all activity carried out through your account, subject to any applicable legal rights. You must not allow another person to use your account, place bets on your behalf or access the service using your credentials.
- Bets must be placed using an account registered in the player's own name.
- Players must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- A player must not attempt to interfere with the website, games, payment systems or security controls.
- Lunubet Casino may restrict, suspend or close an account where it reasonably considers this necessary for security, compliance, responsible gambling or other legitimate reasons.
- Where an account is closed or restricted, any review of bets and funds will be handled in accordance with the applicable terms and legal requirements.
2. Placing and accepting bets
A bet is submitted when you select the relevant option, enter the intended stake and confirm the transaction using the available betting controls. Before confirming a bet, you should check the game, market, selection, odds or displayed terms, stake and any other information shown on screen. You are responsible for reviewing your bet before submission.
A bet is not necessarily accepted merely because it has been entered or displayed in a betting slip. Acceptance occurs when the platform records the bet as accepted. The account history, bet receipt or similar record will normally show whether a bet has been accepted, rejected, cancelled or settled. If a bet is rejected, the stake should not be treated as a valid wager.
Lunubet Casino may refuse, limit, cancel or void a bet where permitted by the applicable rules. This may include situations involving an obvious error, a technical failure, suspected fraud, duplicate transactions, a breach of these rules, an event or market being offered incorrectly, or circumstances that prevent accurate settlement. Where a bet is cancelled or voided, the treatment of the stake will depend on the relevant circumstances and applicable terms.
- Do not refresh, close or leave the betting page until a submitted bet has been confirmed where a confirmation message is required.
- Keep your bet receipt or transaction reference where one is provided.
- Check your account history and report an apparent error promptly.
- Do not place a further bet to correct a mistake unless you have checked that the first bet was not accepted.
- Displayed odds, game information and balances may change until a transaction is confirmed.
If a technical issue affects the display or recording of a bet, the platform's transaction records and other relevant information may be used to determine what occurred. A player should not assume that a bet was accepted solely because a request was submitted or a page appeared to load.
3. Settlement, results and payments
Bets are settled using the result and rules applicable to the relevant game, market or event. Results may be based on official information, game records, automated systems or other reliable sources. Where a result is amended, delayed, unavailable or disputed, settlement may be postponed until the relevant information can be reviewed.
Game outcomes are determined by the rules of the particular game and, where applicable, randomised systems. Outcomes cannot be guaranteed or predicted by Lunubet Casino. Previous results do not affect future outcomes. Players should not treat a win, loss or series of results as evidence that a particular result is due.
Winnings and returned stakes are normally credited to the player account after settlement, subject to verification, applicable terms and any lawful deductions. A balance shown on screen may be subject to a pending transaction, review or correction. You should check your account history and keep your own records of bets and payments.
Withdrawals and deposits are handled through payment methods made available on the platform. The payment method must generally belong to the account holder. Additional verification may be required before funds are released, particularly where activity, identity, payment ownership or compliance information needs to be confirmed. Processing times can vary depending on the payment provider, verification requirements and other circumstances.
- Use only payment details that you are authorised to use.
- Review the transaction amount and destination before confirming a payment request.
- Keep payment confirmations and account records for your own reference.
- Notify Lunubet Casino promptly if you identify an unauthorised transaction or account activity.
- Do not attempt to bypass a verification, payment or security control.
If a payment is reversed, recalled, duplicated or incorrectly credited, Lunubet Casino may investigate and adjust the account balance where permitted. Players remain responsible for amounts credited in error and should not spend or withdraw funds that they reasonably believe were added incorrectly.
4. Fair play, complaints and responsible gambling
Fair play and prohibited conduct
Players must use the service fairly and honestly. Prohibited conduct may include exploiting a software error, using automated tools or bots, manipulating a game, colluding with another person, using stolen payment details, creating accounts to avoid restrictions, or attempting to obtain an improper advantage. Where prohibited conduct is suspected, transactions may be held while the matter is reviewed.
Lunubet Casino may take reasonable action where there is evidence of a breach, including cancelling affected bets, restricting access, suspending an account or referring a matter for further review. Any action will be taken subject to the applicable terms, legal obligations and available review processes.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Consider setting personal deposit, loss, wagering or session limits where these tools are available. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial problems.
- Never chase losses or increase stakes because you feel a win is due.
- Keep gambling separate from essential household spending.
- Use available cooling-off, timeout or self-exclusion options if gambling is becoming difficult to control.
- Ask for help early if gambling is affecting your finances, relationships, work or wellbeing.
- If you are under the legal age or prohibited from gambling, do not use the service.
Questions and disputes
If you believe a bet, result, payment or account record is incorrect, review the relevant transaction history and raise the matter through the available support or complaints process. Include the date, transaction reference, game or market details and a clear explanation of the issue. Do not include passwords or unnecessary sensitive information.
Complaints will be considered using available records and the rules that applied when the transaction occurred. You may be asked to provide information needed to verify your account or investigate the concern. These Betting Rules may be updated from time to time. The version applying when a bet was accepted will generally be relevant to that bet, unless a change is required by law or relates to security, responsible gambling or the operation of the service.