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Lunubet Casino Terms & Conditions
1. General terms and acceptance
These terms form a legal agreement between you and the operator of Lunubet Casino. They apply to the website, your player account, casino games, payment functions, promotional offers and related services. Additional terms may apply to specific games, tournaments, bonuses or other campaigns. If additional terms conflict with these general terms, the specific terms will generally apply to the relevant offer or service.
You should only use Lunubet Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or using the website. Lunubet Casino does not invite anyone to gamble where gambling is prohibited or restricted. Access may be unavailable in some locations, and the operator may restrict or refuse access where required by law, regulation, risk controls or operational requirements.
You must be at least the minimum legal age required to use online gambling services in your jurisdiction. You must not use the website if you are underage, self-excluded, subject to a gambling restriction, or otherwise not legally permitted to participate. The operator may request evidence of age, identity, location or other information at any time.
Changes to these terms
The terms may be updated from time to time to reflect changes to the website, services, legal requirements, security procedures or business operations. The current version will be made available on the website. You should review the terms regularly. If you continue to use Lunubet Casino after an update takes effect, that continued use may be treated as acceptance of the revised terms. If you do not agree with an update, you should stop using the website and follow the available account closure process.
2. Account registration and use
To use some or all services, you may need to register a personal player account. The information you provide must be accurate, complete and kept up to date. You must not register an account using another person's identity, provide misleading information, create an account for another person or allow another person to access your account. One person should use only the account or accounts permitted under the website's registration rules.
- Keep your username, password and other security details confidential.
- Take reasonable steps to prevent unauthorised access to your device and account.
- Notify the operator promptly if you suspect that your account has been accessed without permission.
- Co-operate with reasonable identity, age, location and payment verification requests.
- Use the website only for your own personal and lawful purposes.
- Do not sell, transfer, lend or otherwise give another person access to your account.
You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the operator determines that you were not responsible. You should log out after using a shared device and avoid saving account credentials where other people could access them. The operator may suspend access while an account, transaction or activity is being reviewed.
Verification and account reviews
Lunubet Casino may carry out verification and risk checks before, during or after your use of the services. These checks may relate to identity, age, address, payment method, source of funds, responsible gambling concerns, fraud prevention, sanctions screening or compliance obligations. You must provide documents or information that are genuine, current and readable when reasonably requested. Failure to complete a review may result in restricted access, delayed processing, cancellation of transactions or account closure where permitted.
You must not use the website to launder money, conceal the source of funds, support unlawful activity, abuse payment systems or engage in fraudulent behaviour. You must not use automated software, bots, scripts, scraping tools, technical exploits or other methods intended to interfere with the normal operation of the website or gain an unfair advantage.
3. Games, payments and promotions
Games available through Lunubet Casino are provided for entertainment and wagering purposes. Game results are determined by the relevant game systems and applicable rules. You should check the displayed rules, stake options, winning conditions and any applicable limits before starting a game. If a game is interrupted, the operator may review the relevant records and take reasonable steps to resolve the issue in accordance with the game rules and applicable requirements.
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to verification, processing checks, minimum or maximum amounts, fees imposed by payment providers and other conditions shown at the time of the transaction. You are responsible for ensuring that your payment information is accurate and that you have permission to use the selected method.
Funds should not be deposited for an unlawful purpose or with the intention of using the website as a banking or money transfer service. The operator may return, reject, hold or review a transaction where there are security, legal, verification or fraud concerns. You should retain records of your deposits and withdrawals and check your account balance regularly.
Withdrawal requests may be subject to account verification, the use of approved payment methods, applicable game or promotional conditions and any legal or compliance review. Processing time can vary depending on the payment provider and the checks required. The operator may cancel or adjust a transaction where there is an obvious error, technical issue, suspected misuse or breach of these terms.
Promotions and bonuses
Promotions, bonuses, free spins and other offers are subject to their own conditions. Those conditions may include eligibility requirements, expiry dates, wagering or play-through requirements, game restrictions, stake limits, withdrawal rules and limits on the number of offers that may be used. You should read the specific promotional terms before accepting an offer.
Unless the relevant promotional terms state otherwise, only one offer may be used by an eligible person, household, device, payment method or other permitted group. The operator may withdraw, amend or refuse an offer where it has been misused, claimed in error, affected by a technical problem or used in breach of the applicable terms. Promotional balances and associated winnings may be removed where the relevant conditions have not been met.
4. Responsible use, suspension and legal information
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, and never gamble with money needed for everyday expenses. Do not chase losses, gamble when upset or impaired, borrow money to play, or allow gambling to interfere with work, study, relationships or other responsibilities.
- Use available deposit, spending, loss or session limits where offered.
- Take breaks and monitor how much time and money you spend.
- Use self-exclusion or account closure tools if gambling is no longer enjoyable or controlled.
- Seek independent support if gambling is causing concern for you or someone close to you.
- Contact the available support channel if you need help understanding responsible gambling options.
The operator may suspend, restrict or close an account if it reasonably believes that you have breached these terms, provided inaccurate information, failed a verification check, misused a promotion, engaged in suspicious or unlawful activity, or created a risk to the integrity of the services. An account may also be restricted for legal, regulatory, security, technical or responsible gambling reasons. Where appropriate, you may be informed of the reason, subject to privacy, security and legal restrictions.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, responsible gambling controls, disputes or suspected unlawful activity. Any remaining balance may be handled in accordance with applicable law, verification requirements and the operator's procedures.
Website availability and liability
The website is provided on an availability basis and may be changed, interrupted, suspended or withdrawn without notice where reasonably required. The operator does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or connection. You are responsible for your internet connection, device, software and any charges applied by your service provider.
To the extent permitted by law, the operator is not responsible for loss arising from your misuse of the website, unauthorised access caused by your failure to protect account details, events outside reasonable control, interruptions caused by third parties, or information that you provide incorrectly. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under applicable Australian consumer law.
Privacy, complaints and governing rules
Personal information is handled in accordance with the applicable privacy information made available on the website. You should review that information to understand how data may be collected, used, stored and disclosed for account administration, payments, security, compliance, support and responsible gambling purposes.
If you have a question or complaint, please use the support or contact options displayed on the website. Provide enough information for the matter to be reviewed, including relevant account details and transaction information, while avoiding sending passwords or unnecessary sensitive information. Complaints may be assessed under the operator's internal procedures and any applicable legal or regulatory requirements.
These terms are intended to operate in accordance with the laws and mandatory requirements that apply to the services and the player. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. The failure to enforce a provision immediately does not amount to a waiver of that provision or any other right.